FAQ

How can I choose the right size for my pet?

Check out our size guide on each product page for detailed measurements. We strongly recommend measuring your pet’s chest, neck, and back length and comparing them to our size chart. If you are unsure, feel free to leave your pet’s weight, chest measurement, and the products you’re interested in. We’ll recommend the most suitable size for your furry friend based on the specific product! 🐾

Where do you ship, and how long does delivery take?

We ship across Australia! 🚚✨

  • Standard Australia Shipping✈️: Typically takes 3–5 business days, with some areas only taking 1–3 business days.

  • Standard Melbourne Delivery 📦: Typically takes 1–3 business days.

  • Same-Day Melbourne Delivery🚗: Available for select Melbourne areas. Please contact us for more information!

For immediate assistance, feel free to reach out to us on Instagram. 🐾

Can I return or exchange an item?

"We’re Sorry, No Returns or Exchanges on Pet Apparel and Accessories"

To ensure the health and safety of every furry friend and to avoid the risk of cross-contamination between pets, we do not accept returns or exchanges on clothing and bandana products unless there is a quality issue. Thank you for your understanding! 🐾

We only accept returns if the order received has defects or damage, and this must be reported within 7 days of purchase. The item must be in its original condition, including packaging. For eligible returns, you can choose between an exchange or store credit. Please contact us if you have any concerns regarding your purchase, and we will be happy to assist you.

Do you have a physical store?

TulipzPaws is currently an online-focused brand, we’re actively working on opening a physical store—stay tuned, it won’t be long! In the meantime, our partnership with GoGoStop in Toorak is ongoing. GoGoStop offers pet treats, grooming services, and apparel sales. You can visit them with your furry friend~ Just let them know you're here for TulipzPaws, and someone will be there to warmly welcome you and help you find and try on our products in person! 🐾

How can I contact you if I have questions or issues with my order?

You can reach us via email at tulipzpawsau@gmail.com, or through Instagram tulipz_paws and we’ll be happy to assist you!