Return Policy for TulipzPaws

At TulipzPaws, we are dedicated to ensuring your satisfaction with every purchase. Please review our return policy below for information on how to proceed if you are unsatisfied with your order.

General Return Policy

• Eligibility: We only accept returns or exchanges for items with manufacturing defects or damage. Returns for change of mind are not accepted.

• Timeframe: You must request a return or exchange within 7 days of receiving your order.

• Condition: The item must be unused, in its original condition, and include all original packaging and tags.

Return Process

1. Contact Us: Email us at tulipzpawsau@gmail.com or message us on Instagram @tulipz_paws / WeChat TulipzPaws with your order number, a description of the issue, and photos of the item (if applicable).

2. Approval: Once your request is approved, we will provide return instructions.

3. Shipping: Customers are responsible for the cost of return shipping unless the product has a verified defect or damage.

Refunds

• Refund Eligibility: Refunds are only issued for items with verified defects or damage.

• Method of Refund: Refunds will be processed to the original payment method within 3 - 5 business days after receiving the returned item.

Additional Information

• Incorrect Orders: If you receive the wrong item, please contact us immediately to resolve the issue.

• Size: Please ensure you refer to our Size Guide before placing your order to avoid sizing issues.

• Store Credit: For approved returns, customers may choose store credit instead of a refund.

Contact Us

If you have any questions about our Return and Exchange Policy, please reach out:

• Email: tulipzpawsau@gmail.com

• Instagram: @tulipz_paws

• WeChat: TulipzPaws

We appreciate your understanding and support in helping us ensure the safety and comfort of every furry friend! 🐾